Residential Tenancy Dispute Resolution Direct Request Application

When a landlord and tenant cannot reach an agreement on a tenancy issue, the next step is often to apply to a disputeresolution body. In many jurisdictions, a Direct Request Application (sometimes called a SelfHelp Application) offers a streamlined way to resolve the dispute without a full hearing. This page explains what the Direct Request Application is, who can use it, how to prepare, the steps involved, and what to expect after filing.

What Is a Direct Request Application?

A Direct Request Application is a short, written request submitted to the residential tenancy disputeresolution board (or equivalent tribunal) asking the board to make a decision on a specific issue. It differs from a full application in that:

• It focuses on a single, clearly defined dispute (e.g., unpaid rent, repair obligations, bond return).
• It typically does not require an inperson hearing; the board may decide based on written evidence alone.
• It is faster and cheaper than a formal hearing, often producing a decision within 24 weeks.

When Should You Use It?

The Direct Request route is suitable when:

• Both parties have already attempted informal resolution (e.g., phone calls, letters).
• The dispute concerns a clear right or obligation under the tenancy agreement or local law.
• You have documentary evidence (receipts, emails, photos, inspection reports) that can be submitted electronically.
• You do not need a complex hearing to consider witness testimony or expert evidence.

Who Can Apply?

Either the landlord or the tenant may file a Direct Request, provided they are the parties to the tenancy agreement. In some jurisdictions, an authorised agent (property manager, legal guardian) may file on their behalf with written consent.

Preparing Your Application

1. Identify the precise issue

Write a concise statement of the problem: the tenant has failed to pay $1,200 rent for March 2026 or the landlord has not repaired the leaking roof within the statutory 14day period.

2. Gather supporting evidence

Include any of the following:

• Copy of the tenancy agreement and any addenda.
• Correspondence (emails, SMS, letters) showing attempts to resolve the dispute.
• Payment records, bank statements, or receipts.
• Photographs or videos of the condition of the property.
• Inspection reports or quotes from tradespeople.

3. Complete the prescribed form

Most boards provide a downloadable Direct Request Form. Fill in:

• Party details (full name, address, contact information).
• Tenancy details (address, start date, end date, rent amount).
• Specific order you are seeking (e.g., payment of arrears, order for repairs, return of bond).
• Statement of facts (no more than 250 words).
• List of documents attached.

4. Pay the filing fee

Fees vary by jurisdiction, typically ranging from $30$80. Some regions waive fees for lowincome applicants.

Submitting the Application

Most boards accept electronic submissions through an online portal. If you prefer paper, you can mail or handdeliver the package to the boards office. Ensure you receive a receipt or confirmation number this is your reference for all future communication.

What Happens Next?

Initial review

The board clerk checks that the form is complete and the fee has been paid. If anything is missing, they will request clarification within 5 business days.

Decision by written consent

If the opposing party acknowledges the claim and does not dispute it, the board can issue a written consent order without further action.

Decision on the papers

If the other party contests the claim, the board will review the written material from both sides. No hearing is scheduled unless either party requests one. The board usually renders a decision within 1421 days of receiving the complete file.

Possible outcomes

• Order for payment specifies amount, due date, and method.
• Repair order sets a deadline for the landlord to complete specified works.
• Bond return order directs the landlord to return the bond or provides a splitallocation.
• Termination order permits one party to terminate the tenancy under certain conditions.
• Dismissal if the board finds the claim unsubstantiated.

Enforcing the Decision

Once the board issues an order, it is legally enforceable. If the losing party fails to comply within the timeframe, the successful party may:

• Apply for a warrant of execution (to recover money through a sheriff or bailiff).
• Seek a court order for specific performance (e.g., mandatory repairs).
• Claim interest and costs as permitted by the tenancy legislation.

Advantages of the Direct Request Process

• Speed: Decisions are often delivered within weeks.
• Costeffective: Lower filing fees and little or no need for legal representation.
• Less stressful: No formal hearing means less time away from work or other commitments.
• Transparency: All evidence is reviewed in writing, creating a clear paper trail.

Limitations and When Not to Use It

The Direct Request method is not suitable for complex disputes involving multiple issues, conflicting expert reports, or where credibility of witnesses is central. In those cases a full hearing with oral evidence is preferable.

Resources

• Official Residential Tenancy DisputeResolution Board website
• Consumer Law Guide Tenancy Rights
• Community Legal Centres Free Advice

If you are considering a Direct Request Application, take the time to review the boards guidelines, gather strong evidence, and complete the form accurately. A wellprepared application can resolve many tenancy conflicts quickly, saving both parties time, money, and unnecessary stress.