Religare Health Insurance Company Limited

About Religare Health Insurance

Religare Health Insurance Company Limited, a subsidiary of the Religare Group, entered the Indian insurance market in 2010. Headquartered in Gurugram, Haryana, the company focuses solely on healthrelated insurance solutions for individuals, families, and corporates. With a vision to make quality healthcare accessible and affordable, Religare Health has grown to become one of the most trusted healthinsurance brands in the country.

Key milestones:

• 2010: Launch of the first healthinsurance product Religare Health Insurance Plan.
• 2013: Introduction of the first comprehensive family health cover with unlimited hospital stay.
• 2016: Expansion of the corporate portfolio and launch of Health Shield for employers.
• 2019: Digital overhaul launch of the Religare Health App for claim filing and policy management.
• 2022: Achieved a market share of over 2% in the healthinsurance segment, ranking among the top 10 providers in India.

Product Portfolio

Religare Health Insurance offers a wide range of policies designed to address diverse healthcare needs. The products can be broadly grouped into three categories:

1. Individual & Family Plans

• Religare Health Insurance Plan (RHIP): Comprehensive cover for individuals and families, unlimited hospital stay, and free health checkups every two years.
• Religare Critical Illness Insurance: Lumpsum payout on diagnosis of 30+ listed critical diseases.
• Religare Personal Accident: Covers accidental death, disability, and medical expenses.

2. Corporate & Group Plans

• Health Shield (Group Health): Tailored for SMEs and large enterprises, offering cashless hospitalization for employees and dependents.
• Corporate Critical Illness Cover: Fixed benefit on diagnosis of critical illness for the entire workforce.
• Wellness & Preventive Care Packages: Onsite health checkups, teleconsultations, and wellness workshops.

3> Specialized Plans

• Senior Citizen Health Insurance: Designed for policyholders aged 60+, with higher sum insured options and lower copay.
• Travel Health Insurance: Shortterm cover for medical emergencies abroad.
• Maternity & NewBorn Cover: Covers maternity expenses, newborn care, and postdelivery hospitalization.

Key Features & Benefits

• Cashless Hospitalization: Network of over 12,000 hospitals across India, enabling seamless cashless treatment.
• Unlimited Hospital Stay: No cap on the duration of stay for most of the plans.
• No Claim Bonus (NCB): Up to 25% increase in sum insured for claimfree years.
• Pre and PostHospitalization Cover: 30 days pre and 60 days posthospitalization expenses covered.
• Free Health Checkups: Periodic health screening at select network hospitals.
• Telemedicine Services: 247 virtual doctor consultations via the mobile app.

Distribution Channels

Religare Health Insurance reaches customers through a multilayered distribution model:

• Direct Sales: Dedicated call centre and online portal for policy purchase and renewal.
• Insurance Brokers & Agents: Over 2,500 registered brokers across the country.
• Corporate Partnerships: Tieups with large employers, banks, and payroll providers.
• Digital Platforms: Alliances with fintech apps and aggregators such as PolicyBazaar, Coverfox, and BankBazaar.
• Hospital Partnerships: Preferred provider agreements for cashless claims.

Digital Initiatives

Technology is at the heart of Religares strategy. Key digital tools include:

• Religare Health App: Policy details, premium payments, claim registration, live claim tracking and teleconsultation.
• AIDriven Claim Processing: Automated document verification reduces claim settlement time to an average of 35 days.
• Chatbot Riya: 24hour virtual assistant for FAQs, policy quotes, and claim status.
• eHealth Records Integration: Integration with hospital EMR systems for faster data exchange.

Financial Performance (FY 202324)

The steady growth in premium income and a strong solvency position underscore the companys ability to meet policyholder obligations while expanding its market footprint.

Customer Support & Grievance Redressal

Religare Health places customer experience at the core of its operations. Support channels include:

• 24hour tollfree helpline (1800800XXXX).
• Live chat on the website and mobile app.
• Email support with a guaranteed response within 24 hours.
• Grievance Redressal Officer (GRO) contact details disclosed as per IRDAI guidelines.
• Online claim status tracker for realtime updates.

Recognition & Awards

• Best Health Insurance Provider Indian Insurance Awards 2022.
• Excellence in Digital Innovation IRDAI Digital Awards 2023.
• Top 10 Health Insurers Insurance Times Survey 2024.

Future Outlook

Looking ahead, Religare Health Insurance aims to deepen its penetration in tier2 and tier3 cities, expand the network of cashless hospitals, and launch a suite of wellnesscentred products powered by data analytics. Strategic initiatives under the Healthplus360 roadmap include:

• Integration of wearabledevice data for personalized premium pricing.
• Launch of a microinsurance offering for lowincome segments.
• Partnerships with telehealth platforms to broaden virtual care coverage.
• Further automation of claim adjudication using machinelearning models.

Contact & Quick Links

Head Office: Religare Health Insurance Company Limited, 5th Floor, V3S Corporate Tower, Gurgaon 122018, India.

Phone: 1800800XXXX | Email: info@religarehealth.com

Website: www.religarehealth.com

For policy documents, claim forms, and detailed product brochures, visit the Resources section on the official website.