PT Chubb General Insurance Indonesia

About PT Chubb General Insurance Indonesia

PT Chubb General Insurance Indonesia (CGI) is the local subsidiary of Chubb Limited, the worlds largest publicly traded property and casualty insurer. Established in 2008, Chubb Indonesia operates under the robust financial backing and global expertise of its parent company while tailoring its offerings to the unique risks and opportunities present in Indonesias diverse market.

Chubbs core mission in Indonesia is to provide comprehensive riskmanagement solutions that help individuals, families, and businesses protect what matters most. The company leverages a blend of local knowledge, advanced analytics, and a strong network of agents and brokers to deliver fast, fair, and transparent service.

Key highlights:

• More than 400,000 policies underwritten in Indonesia.
• Strong capital base exceeding USD 30billion worldwide.
• Over 150 experienced insurance professionals working across Jakarta, Surabaya, Bandung, Medan, and other major cities.
• Recognition for claim handling excellence in the ASEAN insurance market.

Products & Services

1. Property Insurance

Designed for homeowners, landlords, and commercial property owners, Chubb Indonesias property portfolio covers fire, natural disasters, theft, and accidental damage. Specialized endorsements are available for highvalue assets such as art collections, heritage buildings, and hightech equipment.

2. Motor Insurance

Comprehensive and thirdparty motor policies provide coverage for collision, theft, natural hazards, and personal injury. The AllRisk Motors plan also offers roadside assistance, rental car reimbursement, and a quick claims settlement guarantee.

3. Business Liability

From public liability to professional indemnity, Chubbs liability solutions protect companies against legal costs and damages arising from thirdparty claims. Tailored packages are available for sectors such as construction, manufacturing, hospitality, and the rapidly growing ecommerce space.

4. Marine & Cargo

With Indonesias strategic location on key shipping lanes, Chubb offers marine hull, cargo, and freight insurance for both domestic and international trade. Coverage includes loss or damage during loading, unloading, and transit, as well as protection against piracy in highrisk waters.

5. Specialty Lines

Chubbs specialty portfolio addresses niche risks such as aviation, energy, cyber, and environmental liability. Each line is supported by dedicated underwriting expertise and a suite of riskmitigation services.

Claims Process Simple, Transparent, Timely

Chubb Indonesia believes that the true test of an insurer is its performance when a claim arises. The company has streamlined its claims journey into four clear steps:

1. Notification: Claims can be reported 24/7 via phone, mobile app, or online portal.
2. Assessment: Trained adjusters conduct a rapid onsite or virtual evaluation, supported by photoevidence and, where needed, thirdparty experts.
3. Decision: A clear decision is communicated within 48hours for standard claims; complex cases are given a dedicated manager with regular updates.
4. Settlement: Payments are processed directly to the claimants bank account or to a preferred service provider (e.g., auto repair shop). The average settlement time for uncomplicated claims is under five business days.

For policyholders, Chubb provides a Claims Companion a downloadable guide that outlines documentation requirements, contact numbers, and FAQs to reduce confusion and accelerate the process.

Digital Experience Insurance at Your Fingertips

Recognizing the digital shift in Indonesia, Chubb has invested heavily in technology to make purchasing and managing insurance effortless.

• Online Quote Engine: Instant, personalized quotes for motor, property, and small business lines.
• SelfService Portal: Policyholders can view documents, make payments, update beneficiaries, and submit claims without calling a callcenter.
• Mobile App: Available on Android and iOS, the app offers QRcode policy cards, realtime claim tracking, and push notifications for policy renewals.
• Chatbot ChubbBot: AIdriven assistance answers common queries 24/7 and routes complex issues to human agents.

All digital interactions are secured with endtoend encryption and comply with Indonesias Personal Data Protection regulations.

Contact & Office Locations

Whether you need a quote, have a claim, or simply want to learn more about risk mitigation, Chubb Indonesias dedicated teams are ready to help.

Head Office Jakarta

Regional Offices

• Surabaya: 4th Floor, Wisma BNI 46, Jl. Diponegoro No.45, Surabaya 60231.
• Bandung: Suite 8, Menara BCA, Jl. Asia Afrika No. 8, Bandung 40111.
• Medan: 3rd Floor, Wisma BNI, Jl. Gatot Subroto No.229, Medan 20252.

For quick assistance, use the online contact form or download the mobile app to start a chat with a representative.