Ordering Information for Ileostomy Supplies
Why Order Your Ileostomy Supplies Directly?
Ordering supplies directly from a reputable provider ensures you receive highquality, sterile products at a predictable price. Regular deliveries prevent interruptions in care, reduce the risk of skin irritation, and give you peace of mind that youll have the right pouch, barrier, and accessories when you need them.
What You Need to Place an Order
- Prescription or Provider Confirmation: Most suppliers require a current prescription or a written confirmation from your woundcare nurse/physician.
- Product List: Know the brand, model, and size of each item (e.g., 2piece system, convex barrier, 7day pouch).
- Quantity Estimates: Estimate how many each product youll need per week or month.
- Insurance Information: Policy number, group number, and any preauthorization codes.
- Shipping Details: Full name, address, contact phone number, and any special delivery instructions.
Having these details ready speeds up the ordering process and reduces the chance of delays.
How to Order
1. Choose Your Ordering Method
| Method | Pros | Cons |
|---|---|---|
| Online Portal | 24/7 access, instant confirmation, saved favorite items | Requires internet and account setup |
| Phone Call | Personal assistance, can ask questions in real time | Limited to business hours, may involve hold times |
| Fax/Email | Good for bulk orders, can attach prescription scans | Slower processing, potential for misplaced documents |
2. Create or Log Into Your Account
For online ordering, register with your name, email, and a secure password. Most sites will verify your insurance coverage before you can finalize the order.
3. Add Items to Your Cart
Use the product search bar or browse by category. Verify each selection:
- Brand (e.g., Coloplast, Hollister, ConvaTec)
- System type (1piece, 2piece, 3piece)
- Size (small, medium, large) and cutout shape
- Accessory needs (skin barrier wipes, adhesive remover, deodorizer)
4. Review Your Order Summary
Check that you have the correct quantity and that your prescription dates are valid. The system will highlight any items that may need prior authorization.
5. Submit the Order
Click Place Order. You will receive an email confirmation with an order number. Keep this number handy for tracking or any followup questions.
Start an Order NowShipping & Delivery
Standard Shipping
Usually 35 business days. Free for most insured customers; otherwise a flat shipping fee applies.
Expedited Shipping
Sameday or nextday delivery for urgent needs. Additional fees range from $15$30 depending on location.
Delivery Options
- Home Delivery: Doorstep dropoff; signature not required for medical supplies.
- Clinic Pickup: Orders can be held at a partner pharmacy or clinic for collection.
- Secure Locker: Some regions offer locker delivery with a unique access code.
Insurance & Billing
Coverage Types
Most major insurers (Medicare, Medicaid, private PPO/HMO plans) cover ileostomy supplies when a prescription is on file. Coverage typically includes:
- Pouches (disposable or reusable)
- Barriers and skin protectants
- Adhesives and sealants
- Accessories such as deodorizer packets
Steps to Verify Coverage
- Enter your insurance ID in the suppliers portal.
- Upload a scanned copy of your prescription.
- Allow 12 business days for the system to run an eligibility check.
- If a prior authorization is required, the providers office will receive a request form to complete.
CoPay and OutofPocket Costs
Copay amounts vary by plan. A typical range is $5$30 per item. Some plans offer a fullcoverage option after a deductible is met.
What If My Claim Is Denied?
Contact the suppliers billing teamthey can submit an appeal with additional documentation from your physician.
Frequently Asked Questions
How often should I reorder supplies?
Most patients use 12 pouches per day. Ordering a 30day supply (3060 pouches) plus extra skin barriers usually prevents shortages.
Can I change the brand or type of pouch after I start ordering?
Yes. Most portals allow you to edit your saved items or start a new order with a different system. If you are on a strict formulary, check with your insurer first.
What should I do if a product arrives damaged?
Document the damage with a photo, contact the suppliers customer service within 48hours, and they will arrange a replacement at no extra charge.
Are there sample packs for new users?
Many manufacturers offer starter kits (typically a 2piece system with a few extra accessories) at a reduced cost. Ask your nurse or the supplier about sample availability.
Do I need a new prescription for each order?
Prescriptions are usually valid for 90days. You can place multiple orders within that window without a new doctors signature.
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