Privacy Policy

Effective Date: October 26, 2023

1. Introduction

Welcome to Metabolic Balance ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metabolic-balance.com and use our nutrition planning and wellness services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or our services.

2. Information We Collect

We collect information about you in various ways when you use our services. The categories of information we collect depend on how you interact with us.

2.1. Personal Identification Information

We may ask for personal information that allows us to identify you, such as:

• Full name and date of birth
• Email address and phone number
• Home address and billing information (if applicable)
• Profession and contact details

2.2. Health and Medical Information

Because Metabolic Balance is a personalized nutrition program, we collect sensitive health data to create your individualized plan. This includes, but is not limited to:

• Current body weight and measurements
• Blood values and laboratory results (e.g., cholesterol, blood sugar, liver enzymes)
• Medical history and current medications
• Dietary restrictions, allergies, and food intolerances
• Lifestyle information (e.g., smoking status, physical activity level)

2.3. Automatically Collected Information

When you visit our website, we automatically receive certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Time and date of visit
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our personalized nutrition services. Specific purposes include:

3.1. Service Provision

• To analyze your health data and current metabolic status.
• To generate a personalized nutrition plan tailored to your specific blood values and health profile.
• To monitor your progress throughout the program phases.

3.2. Communication

• To communicate with you regarding your appointments, plan adjustments, and general support.
• To send you newsletters, marketing materials, and promotional offers (if you have consented to receive them).
• To respond to your inquiries, questions, and comments.

3.3. Security and Legal Compliance

• To verify your identity and prevent fraud.
• To comply with legal obligations, court orders, or government regulations.
• To protect our rights, privacy, safety, and property.

4. Sharing of Information

We respect your privacy and do not sell your personal data. We may only share your information under specific circumstances:

4.1. Metabolic Balance Coaches and Partners

Your information is shared with your authorized Metabolic Balance Coach. This is necessary for them to guide you through the program, review your progress, and offer advice. Your data may also be shared with authorized headquarters staff for plan generation and quality control purposes.

4.2. Service Providers

We may employ third-party companies to perform services on our behalf, such as data hosting, analytics, customer support, and email delivery. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.3. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4. Business Transfers

In the event that we are involved in a merger, acquisition, or sale of assets, your user data may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Specifically regarding health data, we utilize encrypted databases and secure access protocols to ensure that your sensitive medical information remains confidential.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with tax or accounting laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The Right to Access: You can request a copy of the personal information we hold about you.
• The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• The Right to Erasure: You can request the deletion of your personal information, subject to certain exceptions (e.g., ongoing legal obligations).
• The Right to Restrict Processing: You can request that we restrict the processing of your personal information under certain conditions.
• The Right to Data Portability: You can request to receive the data we hold about you in a structured, machine-readable format.
• The Right to Object: You can object to our processing of your personal information.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by Metabolic Balance. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the privacy policy of every site you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.