In the IELTS General Training (GT) Writing module, Task1 requires candidates to produce a letter of 150words. The letter can be formal, semiformal or informal, and it must respond to a given situation (e.g., making a complaint, requesting information, giving advice). The assessor looks for:
Prompt: You recently bought a laptop online but it arrived with a broken screen. Write a letter to the online retailer. In your letter:
Choose a formal style.
Dear Sir/Madam,
I am writing to inform you that the laptop I ordered (order #45321, placed on 2May) arrived with a cracked screen. The damage is clearly visible on the front panel and renders the device unusable.
This situation has caused considerable inconvenience as I needed the laptop for a university project due next week. I have been forced to borrow a friends computer, which has disrupted my study schedule.
In light of the above, I would appreciate it if you could either send a replacement unit immediately or arrange for a full refund. Please advise me of the steps required to return the faulty product.
Thank you for your prompt attention to this matter.
Yours faithfully,
Emma Clarke
| Criterion | Evidence from the Sample |
|---|---|
| Task Achievement | All three bullet points are covered: problem description, personal impact, clear request for replacement or refund. |
| Coherence & Cohesion | Logical paragraphing: opening, problem, impact, request, closing. Linking words such as In light of the above aid flow. |
| Lexical Resource | Appropriate formal register I am writing to inform you, rendered unusable, appreciate it if you could. Variety of nouns, adjectives and verb forms. |
| Grammatical Range & Accuracy | Complex sentences (I am writing that the laptop arrived), correct use of conditional (if you could either or), accurate punctuation. |
| Band | Task Achievement | Coherence & Cohesion | Lexical Resource | Grammatical Range & Accuracy |
|---|---|---|---|---|
| 9 | Fully addresses all three points with added detail. | Clear, logical structure; effective cohesive devices. | Wide range of precise vocabulary; natural formal tone. | Complex structures, virtually errorfree. |
| 8 | Addresses all points; occasional minor omission. | Wellorganized; occasional overuse of linking words. | Good range; occasional inappropriate collocation. | Varied structures; few minor errors. |
| 7 | Meets each point but with limited development. | Logical order; some paragraphing issues. | Adequate vocabulary; some repetition. | Range of structures; occasional grammatical slips. |
| 6 | One point partially addressed or missing. | Some cohesion problems; linking may be mechanical. | Limited lexical range; occasional inaccuracy. | Frequent errors that may hinder communication. |
| 54 | Multiple points omitted; limited relevance. | Poor organization; frequent paragraph errors. | Very basic vocabulary; many inappropriate choices. | Frequent grammatical errors; impede meaning. |
Use this table as a quick reference when marking student work. Highlight which band descriptors the candidate meets and note specific examples from their writing.
Students receive a prompt and 2minutes to underline the three required points. They then spend 3minutes drafting a onesentence outline for each point. Teacher circulates, offering instant feedback on completeness.
Provide a formal letter. In pairs, students rewrite it informally, then swap back and rewrite the informal version formally. Discuss how word choice, salutations and closings change.
Give a copy of a lowscoring student letter. Students work in groups to locate errors related to each criterion, record them on a worksheet, and suggest corrections.
Set a 20minute timer. Students complete a full Task1 under exam conditions, then submit for teacher marking using the rubric above.
