The 988 Suicide & Crisis Lifeline

The 988 Suicide & Crisis Lifeline is a vital national resource in the United States, providing free, confidential support for people in distress, as well as prevention and crisis resources. By dialing or texting 988, individuals can connect with trained counselors who are prepared to help through moments of emotional pain, mental health crises, or thoughts of suicide.

What is 988?

988 is a three-digit, nationwide phone number that routes callers to the existing Suicide & Crisis Lifeline network. It is designed to be easy to remember, ensuring that help is accessible whenever someone is experiencing a behavioral health crisis. The service is available 24 hours a day, 7 days a week, across all 50 states, the District of Columbia, and U.S. territories.

How It Works

When you call or text 988, you are connected to a network of crisis centers. These centers are staffed by trained counselors who listen, offer support, and provide connection to local resources. The process is straightforward:

• Connection: When you call or text 988, your call is routed to the nearest crisis center based on your area code.
• Conversation: A trained counselor will answer, listen to your concerns, and work with you to understand your current situation.
• Support: The counselor will provide immediate emotional support and help you develop a plan for safety.
• Referral: If necessary, the counselor can provide information about local mental health services or follow-up resources.

Why 988 Matters

Before the implementation of 988, accessing mental health help often required navigating long, complex 10-digit numbers or searching for specific agency contacts. The creation of a simple, three-digit code reflects a national commitment to treating mental health with the same urgency as physical medical emergencies. It reduces barriers to care and provides a lifeline for those who feel they have nowhere else to turn.

Common Questions

Is the conversation confidential?

Yes. Conversations are confidential and the counselors are there to provide non-judgmental support. You do not have to share personal information if you do not feel comfortable doing so.

Does it cost money?

The 988 Lifeline service is free and provided at no cost to the caller.

Is this service only for people thinking about suicide?

No. While the service focuses on suicide prevention, it is also available for anyone experiencing any type of emotional distress, substance use crisis, or mental health challenge.

Taking the First Step

If you or someone you know is struggling, reaching out for help is a sign of strength, not weakness. Professional counselors are available around the clock to listen. You do not have to face your struggles alone. Whether you call or text 988, or use the online chat feature available at 988lifeline.org, support is available whenever you need it.